To start a business is not a far fetched dream anymore, thanks to the Internet and mobile applications. With a knowledgeable business mind, financial support and making the fullest use of apps and smartphones, you can launch a business in no time. But, is it that easy to launch a business and make money? Certainly not! If you are starting a grocery delivery business, then you should know how to captivate and satisfy your customers apart from just having an app.
Even after the crucial part of developing an app is completed, the execution and the process of delivering an order need keen attention. There is a lot of planning and resourcing to be taken care of. Even if your products are good, it will be appreciated only when it reaches people in mint condition. Like food, grocery also is fragile. Though a robust app will help in a smooth delivery, ensuring the goodness of products has to be done manually. Here are a few tips to ensure you stay on top of the grocery delivery game.
Things to remember when you deliver grocery
Nobody wants torn packaging or squashed up products especially when it is delicatessens. Groceries include edible items and they have to be given utmost care when it comes to packaging.
Check for the expiry dates or ask the stores to ensure items aren’t expired when they pack them for the pickup. The process of returning and replacing items is a not-so-great feeling for the customers. However, it is a positive add-on if you offer replacement of products. Especially when you are at fault and the company is at the initial stages of building the brand.
Segregation is crucial as it is not pleasing or sensible to keep raw food items with chemical infused products like dishwasher or shaving gel. It is not wrong for customers to expect some etiquette and you get a special place in their hearts and gain a competitive advantage when you match their expectations.
4.Placement of items:
Heavier and lighter items have to be separated and products like vegetables and fruits have to be placed on top. Learning the techniques of packaging and bagging will help you have an edge.
The delivery vehicles have to be licensed and more importantly ensure the items reach on time. The delivery executive has to be aware of the routes and be ready to carry the things to the doorstep. Intimate the customer if there’s a delay because of unpredictable reasons. If it is a cash on delivery payment (COD), then it is advised to carry a POS system or a card swiper along.
6.Store pick up:
Some customers might prefer picking up from the store. If you keep this as an option, then the customers who lack time to search for every item they need can be benefited. A representative can pack everything for the customer to pick it up from the store. This way, you save delivery time and resources but still can draw customers to the shop.
Assume the customer has mentioned that he/she needs a product from a particular brand. If that specific item isn’t available then it is always better to replace the product with another brand after intimating the customer.
8.Keep up with the ETA:
The digital world is transparent and the customers can literally see where the delivery person is. Make sure the delivery executives are always on time and avoid delaying of the order at any cost.
We believe, keeping these points in mind while making every delivery will transform you into a better company and bring more customers. After all, that’s what all entrepreneurs want and strive for, more loyal customers and money.
To provide the above, the app must be supportive which states the need for a modifiable and bug-free grocery script. For instance,
1) The user can be intimated about a product replacement via a notification.
2) An option on the app to pick up at the store after adding the items to cart.
3) Live geo-tracking for accurately approximate Estimated Time of Arrival.
Instacart clone app is the most famous, workable and white-labelled clone app that is the go-to solution for entrepreneurs. The surplus features for the admin, delivery personnel and users results in a more enriched grocery delivery experience.