“To write is human, to receive a letter: Devine!”
― Susan Lendroth
Are you waiting for the letter that never came? Waiting for a courier from loved ones has always given joy to its recipients. However, the joy soon turns to disappointment, and then to anger when an important courier (letter or document) is delayed in transit or is delivered to the wrong address. As an individual on the receiving end, this really amounts to an intense apprehension to the whole ‘process-failure.’
Now, that you have seen the receiver’s point of view; there’s also the POV of the proprietor who owns the courier firm, this person loses business and possibly a customer; losing a trusted customer is a big blow to any business isn’t it? As Peter Drucker, the management guru said, “The purpose of a business is to create a customer,” of course, you might be going the wrong way if you’re losing one. Food for thought isn’t it?! But let’s not get disheartened, and check out the whopping numbers about the courier delivery industry.
Courier Business in numbers!
Courier business, in general, is doing quite well for itself. Let’s support this claim with numbers from the past and the prospective future. According to Statista, In 2015, the estimated North American Courier, Express, and Parcel (CEP) market revenue amounted to around 60 billion Euros and is expected to increase at a compound annual growth rate of five percent between the period of 2015 to 2025’. Now that we have established the different POVs and numbers about courier business let’s talk about the unique aspects on how to make one’s business better. Let us tell you the three principal aspects that are pivotal in making a difference in the courier delivery industry and also to justify the title of the blog.
The first and probably the most customer-centric point; transparency. Right from pricing to the delivery locations covered, everything should be available for customer’s perusal. Being transparent will help achieve the ‘goodwill’ of your customers, and that’s of monumental importance towards brand building.
Quick and on-time delivery
Punctuality is a much-appreciated virtue in courier delivery services. Anyone claiming otherwise is out of the game. The easiest way to retain a customer is through quick deliveries. Delivering before the promised time always put you on the good books of your customers.
A courier service is nothing if it’s not convenient to its partakers. There’s a reason this subtitle is called convenience on demand, meaning you can get the required services whenever you want (of course, during postal hours). A business failing to provide convenience quickly crumbles.
We have discussed the top three qualities for a courier delivery service. As an entrepreneur, you need to understand that these traits are easier to incorporate with a customized app. Here’s what you should do to procure one. Get in touch and let us create the perfect product for you with all the great features and thoughts intact.
Get in touch with the unrivaled Uber for Courier delivery app