Roadside assistance in the case of emergencies is a troublesome process. The hardest part is the search for a repair garage or getting in touch with roadside services. Registering to an annual roadside assistance club or membership can prove to be quite expensive. The cases in which an individual faces a breakdown or any other vehicle-related obstacle are quite rare. Despite being a rare scenario, when it happens, it is still bothersome.
In these situations, on-demand road assistance is the only service that an individual can rely on. Emergency roadside assistance typically includes tire changes, towing, delivery of fuel, and replacement of lost vehicle keys.
Uber for Tow trucks solves a majority of the issues that an individual can come across when they are travelling. It provides on-demand services that can bring a repair mechanic to the location of the breakdown. Users are not required to go in search of roadside assistance or repairmen. They can easily avail these services on the app with just a few taps. The app also eliminates lengthy waiting periods for assistance.
Users of the application can select exactly the type of service that they require and obtain assistance in less than half an hour. This instant assistance will get individuals back on the road in no time.
Workflow of the application
An app has the following workflow:
Registration – Customers can register using the contact information or through their social networking account.
Selection of Service – Customer can select the service he/she requires from the options given (accident assistance, tire change, towing, battery replacement, etc.). The provision to specify the exact service requires makes this process efficient.
Location Sharing – Customer can send his/her location to the service provider. This enables the assistance to reach them as soon as possible.
Share Vehicle Details– Customers can share the vehicle’s type, model and registration number for identification ao that the roadside assistance providers can easily identify them.
Service – The designated tow truck/mechanic will help the customer in moving the vehicle to the closest garage or get the vehicle repaired right there, if possible.
Key parties involved
An app has three stakeholders:
The customer – The one in need of assistance
The service provider/tow truck driver– The one providing the assistance
The admin/towing company owner – The manager of the entire business
Features that make the on-demand app the perfect solution
It is important to have the following key features in an application:
Enables users to register easily with personal information
Users will be able to pick from a variety of services
Users can share their location details so that the assistance personnel can reach them.
Keying in information about customer’s vehicles
Easy identification of vehicles is possible with the registration of the vehicle’s model, type, etc.
An estimate of the cost of the service is provided by the app. This enables transparency to exist in the services provided.
Live updates on the location of the personnel and status of the vehicle’s condition are updated.
Multiple payments mode
Users of the app can pick a method of payment that is convenient to them – Cash, card or through digital wallets.
Reviews & Ratings
Users are provided with a segment in which they can rate the services provided and give their valuable feedback. This helps maintain the standard of the quality of service.
SOS panic button
This in-built feature is used to notify the service providers that a vehicle is in need of roadside assistance.
The developers at AppDupe can provide you with exceptional services to help you with your towing app development.